We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
What You'll Do
Make outbound calls and send emails to follow up on outstanding payments.
Handle customer objections and payment delays professionally.
Follow up consistently on payment commitments.
Maintain accurate records and next steps.
Work toward daily and weekly collections targets and KPIs.
Requirements
What We're Looking For
Proven collections experience is required.
Experience handling US customers/accounts is strongly preferred.
Robust spoken and written English.
Comfortable with high-volume outbound calls.
Clear, direct, and concise communicator.
Firm, persistent, and skilled.
Strong follow-through and accountability.
Comfortable working with targets and performance metrics.
Advantages
We offer:
CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise
Fully remote