The Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a protected manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.
Duties & Responsibilities
Follow policies, procedures and service systems to meet the goals of the department
Manage timelines for various projects, ensuring they are completed accurately and efficiently
Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
Shop maintenance, back up customer service rep/ driver, client care and communicating status to clinics.
Assist in developing or transitioning clinic relationships.
Perform other duties as required
Assisting and supporting CCM in their duties
Education, Training & Qualifications
Minimum 24 months in an Operations Team Member role or service industry
High School Diploma or equivalent
Valid Driver License by be required
Skills & Abilities
Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
Demonstrated ability to identify key issues and propose practical solutions.
Demonstrated ability to plan, prioritize and execute activities and projects.
Effective problem-solving and time management skills
Effectively communicate, written and verbal
High level of integrity and worth ethic
Solid attention to detail
Robust interpersonal skills with the ability to maintain relationships with team members
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Regular lifting/moving 100+ lbs
Regularly be exposed to elevated noise levels.
Regularly be exposed to elevated heat levels.
Regular handling of deceased pets.
Monday - Friday 8 am - 430 pm
📌 Operations Lead Guelph
🏢 Gateway Services
📍 Guelph
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