Company Overview
Canmore Downtown Hostel Ltd. is a vibrant and up-to-date accommodation nestled in the heart of a beautiful destination, surrounded by stunning scenery and a lively community. Located within The Shops of Canmore, we offer a welcoming setting for travelers and locals alike, featuring dormitories and private rooms to suit all needs. Our hostel is renowned for its friendly atmosphere and diverse international guests.
Job Summary
We are seeking an energetic and detail-oriented Front Desk Agent to join our dynamic team! In this role, you will be the first point of contact for guests, providing exceptional customer service while managing daily front desk operations. Your enthusiasm and organizational skills will ensure smooth check-ins, efficient administrative support, and a welcoming environment that keeps our guests coming back.
Duties
Greet guests warmly upon arrival and assist with check-in and check-out procedures
Pick up the phone to answer inquiries, make reservations, and provide information
Manage guest requests promptly, ensuring a positive experience throughout their stay
Maintain accurate records through data entry, filing, and updating guest information using computer systems such as Microsoft Office and Google Workspace
Support administrative tasks including proofreading documents, organizing files, and managing correspondence
Ensure the front desk area remains tidy, organized, and welcoming at all times
Requirements
Proven clerical experience with solid organizational skills and attention to detail
Excellent customer service skills with professional phone etiquette
Proficiency in Microsoft Office (Word, Excel) and Google Workspace applications
Previous office or administrative experience in a quick-paced environment is highly desirable
Experience in medical or dental office settings is a plus but not required; relevant customer support experience is valued
Ability to handle multi-line phone systems efficiently while maintaining excellent customer support
Strong typing skills with accuracy and speed; ability to manage multiple tasks simultaneously
Join us as a Front Desk Agent to be the friendly face that makes every guest’s stay memorable! Bring your positive energy, organizational prowess, and passion for hospitality to our lively team. We’re committed to creating an inclusive workplace where everyone can thrive.