Job Overview
We are looking for a responsible and detail-oriented Customer Service & Order Coordinator to join our team. The main duties include replying to customer inquiries, following up on orders, handling returns, preparing shipping labels, and coordinating with the warehouse team to ensure orders and customer issues are processed smoothly.

Responsibilities
Respond to customer inquiries by email, marketplace messages, and other communication channels
Follow up on customer orders, shipping status, tracking updates, and delivery issues
Handle return requests, RMA cases, refund or replacement coordination
Create and manage shipping labels using platforms such as FedEx, Purolator, UPS, Canada Post, or other shipping systems
Communicate with the warehouse team regarding order status, missing items, returns, and customer issues
Keep accurate records of customer communication,



order updates, return status, and shipping information
Assist with daily order processing and basic administrative tasks
Escalate complicated customer issues to the manager when needed

Skills
Previous customer service, order processing, or e-commerce experience is preferred
Positive written English communication skills
Detail-oriented, organized, and able to follow up on tasks
Comfortable using computers, email, Excel/Google Sheets, and online systems
Experience with Marketplace, or shipping platforms is an asset
Able to work independently and as part of a team
Responsible, patient, and willing to learn

Pay: $20.00-$23.00 per hour

Work Location: In person

📌 Customer Service & Order Coordinator Markham
🏢 EA Industries
📍 Markham