Customer Service Representative (RIBO with on year experience Mandatory )will assist the Personal Lines department providing support to account executives and producers.
Primary responsibilities include: Provide prompt, accurate, and professional customer service to new and existing clients
Respond to customer inquiries and concerns, resolve customer complaints and escalate issues appropriately
Manage existing clients in processing policy changes, coverage upgrades, risk control and renewal quotes
Proactive servicing, reviews, remarketing, cross-selling and upselling of policies
Process changes via EDI upload/download and insurer portals
Connect with insurers and underwriters to discuss and submit risks
Upload recent business and process policy changes and endorsements on company portals

Qualifications:

· RIBO mandatory with one year experience

Skills:

· Positive understanding of Personal property and casualty insurance products

· A team player with a sound work ethic





· A very strong attention to detail and a quick learner

· Excellent organizational, interpersonal, written, and oral communication skills

· Proficiency in Word and SIG or similar system

Job Types: Full time, Permanent

Additional pay:
Bonus pay

Work Location: In person
Front desk: 1 year (required)
Administrative experience: 1 year (required)
RIBO (Mandatory )

Schedule:
Monday to Friday
Weekends as needed

Work Location: In person

Pay: $41,108.07-$53,933.39 per year

Join us in creating outstanding experiences for our customers while advancing your career in a supportive environment!

Job Type: Full time

Pay: $22.00-$26.00 per hour

Experience:
MINIMUM: 1 year (preferred)

Licence/Certification:
RIBO License (required)

Work Location: In person

📌 Customer Service Representative Oakville (Canada)
🏢 FAIRSTAR INSURANCE GROUP
📍 Canada