Job Description
Job Title: Customer Care Representative (Korean Speaker)
Employer: Connex Global Communications Inc. dba PhoneBox
Work Location: 658 Seymour St. Vancouver, BC V6B 3K3
Business Address: Same as above
Terms of employment: Permanent, Full-time
Start Date: ASAP
Number of Opening: 4
Working hours: 40 hrs/week for Full Time.
Language preferred: Korean, English.

Job Duties:
Receiving and processing inquiries for account changes and customer care topics over phone, livechat, email, and SMS texts
Follow and respond to inquiries based on guidelines provided by customer care manager
Respond to inquiries in a timely and professional manner
Assist management with administrative duties
Process payment related duties and assist in managing inventory of devices and SIM cards
Ensure that all communications are returned/responded to within 24 hours or by the next business day to maintain effective information flow
Process online activations, suspensions, restoration, and other account changes following guidelines in timely manner
Reporting concerned items daily to the manager and write the weekly report on tasks performed and expectations for next week.
Maintaining information on clients’ account on BoxOne




Contacting clients on Home internet related issue
Process sales call to existing / potential clients related to Home internet product
Job Requirements:
Minimum education requirement is a secondary school
General office/administrative skills, with above-average writing skills
Good English proficiency, written and verbal
Good communication and relationship-building skills in multicultural workplace
Handle customer inquiries, complaints, billing questions and payment issues/services

We thank you for your application; however, only candidates selected for an interview will be contacted.

Full-time hours: 40 per week

Job Types: Full-time

Salary: $19.00-$24.00 per hour / depending on experience

Expected start date: ASAP

Job Types: Permanent, Full time

Pay: $19.00-$24.00 per hour

Advantages:
Casual dress
Dental care
Extended health care

Ability to commute/relocate:
Vancouver, BC V6B 3K4: reliably commute or plan to relocate before starting work (preferred)

Education:
Secondary School (preferred)

Experience:
Customer Support & Client Services Occupations: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

📌 Korean Speaking Customer Service Representative Vancouver
🏢 Connex Global Communications (a.k.a PhoneBox)
📍 Vancouver