The International English Language Testing System (IELTS) is the leading language proficiency test for higher education and global migration.
The IELTS Invigilator will ensure the fair and proper conduct of the test in accordance with the IELTS rules and regulations. Furthermore, the IELTS Invigilator will also provide administrative and basic technical assistance to ensure compliance with the established guidelines of test operation, as prescribed by the IELTS test partners.
This is an hourly, casual position.
Responsibilities:
Ensure all customers receive exemplary customer experience at every contact point
Follow communication procedures, guidelines and policies
Set up test room and equipment at the venue, as required
Verify network connectivity, computer health check and content download before the start of the test
Test-taker registration
Assisting customers before, during and after the test
Test invigilation
Diagnose, troubleshooting and escalation of computer software, hardware, peripherals and computer network issues
Provide other administrative support, as required, to assist in the successful delivery of services
Qualifications:
Excellent communication skills
Customer service experience
Ability to multi-task, prioritize and manage time effectively
Solid computer skills, including Microsoft Office
Ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals and computer network
Availability to work weekdays AND weekends, both