Overview:

We are hiring a leadership-oriented Customer Care Manager to oversee warranty execution across multiple active sites. This role requires strategic coordination, builderclient communication, and high-touch resolution management.

Key Responsibilities:
Lead a team of Coordinators, Inspectors, Handymen, and Cleaners.
Manage all Tarion portal workflows and escalations.
Conduct weekly meetings with trades and site staff to align on goals and status.
Ensure quality control and on-time execution of all homeowner service requests. Represent Trot to builder/developer clients and handle VIP homeowners directly when needed.

Qualifications:
5+ years of experience in post-construction service or client-side warranty management. Leadership experience managing field and admin teams.




Deep understanding of Tarion warranty procedures and builder workflows.

Skills & Tools:
Skilled in Buildertrend, Tarion BuilderLink, Procore, or similar systems.
Solid operational knowledge of residential construction phases and postoccupancy care. Project management and scheduling software fluency.

Key Traits for Trot Standard:
Strategic thinker with a builder’s mindset.
Unflappable under pressure and highly diplomatic.
Holds their team to a standard of service excellence.
Aligns deeply with Trot’s mission to be Ontario’s white-glove post-construction partner.

Pay: $80,000.00-$91,556.68 per year

Work Location: Hybrid remote in Oakville, ON

📌 Customer Care Manager Oakville
🏢 Digital Hand
📍 Oakville