Take the lead as a Duty Manager at Swissport's Executive Lounge. Oversee operations, coach staff, and ensure exceptional service for travelers in a busy airport setting.
As a Duty Manager, you will report to the Lounge Manager and be responsible for daily operations of the lounge. This position requires a strong background in hospitality management to guide your team effectively. Your influence on staff performance and customer satisfaction will be vital in maintaining our high standards.
Key Responsibilities: • Manage and supervise Lounge Agents • Ensure daily reports are completed accurately • Uphold compliance with health and safety policies • Maintain robust relationships with airline customers • Address and resolve guest service issues promptly
Requirements: • High School diploma or equivalent • At least 3 years' experience in a leadership role • Excellent communication skills in English and French • Strong attention to detail and organizational skills • Willingness to work flexible shifts
Drive excellence in service while leading a motivated team at Swissport. #J-18808-Ljbffr