Join Dye & Durham as a Legal Software Support Consultant, being the go-to source for customer inquiries. Manage a high volume of requests, providing exceptional support around our platforms.
In this customer-focused role, you will handle inbound requests via phone and email, resolving inquiries on platform usage and order submissions. This position requires accurate documentation and a commitment to customer satisfaction, utilizing tools and knowledge resources. Participate in training sessions and improvement initiatives to refine service delivery.
Key Responsibilities: • Handle inbound support requests via phone and email • Provide guidance on platform usage and account inquiries • Resolve basic technical issues using standard procedures • Document all interactions and resolutions in Zendesk • Escalate complex issues as necessary to Team Lead
Requirements: • Robust communication and customer service skills • Basic troubleshooting experience • Knowledge of Zendesk or similar CRM systems (asset) • Experience in customer support or the legal field (asset) • Proficiency in Microsoft Office
Enable customers to navigate our legal software seamlessly and enhance their experience. #J-18808-Ljbffr