At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
The Case Management Assistant Responsibilities Include
Assists with completing tasks necessary to facilitate patient and family access to agencies, transportation, follow up appointments, and services
Responsible for several activities including facilitating inbound calls and assisting patients' needs to support successful care coordination in the ambulatory setting.
Responsible for customer service as the initial contact for the department and quickly determines the needs of the patient to elevate calls professionally and patiently by routing patients to the appropriate discipline.
Performs other duties as assigned.
Position Details
Location: St. Joseph's Women's and Children's Hospitals
Status: PRN, As Needed
Schedule: Days Vary, 7:30 AM - 4:00 PM
Weekend Requirement: Occasional
On Call: No
Education
Required High School or Equivalent
Preferred Associate's
Experience
Required 1 year in Medical Related Field OR
1 year Customer Service Skills
Skills
Interpersonal Skills, written & verbal communication skills, computer/typer skills, ability to work independently and within a team workplace, critical thinking
Advantages
401k match and additional yearly contribution
Community discounts and more