Become a vital part of our team as a Product Support Specialist II for HVAC products! This hybrid role combines work from home with essential in-person interactions to resolve technical challenges.

We seek candidates experienced in plumbing, boilers, and mechanical systems troubleshooting. Your expertise will help in handling various post-sale issues, including boiler installation and repairs. Excellent communication skills will allow you to assist commercial and residential clients effectively through diagnostics and problem resolution.

Key Responsibilities: • Deliver verbal and written support for product inquiries • Identify and troubleshoot mechanical issues effectively • Assist with warranty information and troubleshooting • Process returns for defective products efficiently • Document all solutions and correspondence in CRM

Requirements: • Experience in HVAC or related technical fields • Proficiency in CRM for tracking customer records • Strong verbal and written communication skills • Detail-oriented with a focus on accuracy • Ability to see cases through to resolution

Support our customers with your HVAC knowledge and help ensure their satisfaction! #J-18808-Ljbffr

📌 Product Support Specialist for HVAC Systems (Winnipeg)
🏢 IBC Technologies Canada
📍 Winnipeg