The Holiday Inn Express Saskatoon Centre is looking for a Guest Service Agent to be the first point of contact and the first impression for guests. Warm, knowledgeable service, and helpful guidance reassures guests they've made the right choice to stay with us. To deliver a excellent guest experience a Guest Service Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.

At the Holiday Inn Express our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the InterContinental Hotel Group (IHG) brand you're more than just a job title. We are looking for exceptional people to provide outstanding service, and True Hospitality to our guests.

Duties and Responsibilities

Welcome guests in a friendly, prompt and professional manner, recognizing IHG Rewards Club Members as well as returning guests

Check guests in, issue room keys, provide information on hotel services and room location

Answer phones in a prompt and courteous manner

Answer,



record and process all guest calls, messages, requests, questions or concerns

Take action to solve guest problems/complaints using appropriate service recovery guidelines

Routinely book guest reservations for individuals and/or groups

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements

High school diploma/Secondary qualification or equivalent

One-year front desk/guest service experience strongly preferred

Proficiency in Micros Opera preferred

Must speak fluent English

Ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends)

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📌 Guest Service Agent (Winnipeg)
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