The City of Port Moody has an opportunity for an I.S. Service Desk Specialist who takes initiative and is an excellent team player to join our team on a temporary full-time basis. This position reports to the I.S. Infrastructure Supervisor and will respond to day-to-day service desk requests, providing support and technical assistance to staff.
This position will:
Respond to service desk requests, providing hardware, software and networking support
Allocate new hardware, software and infrastructure components
Create user accounts and maintain security groups
Acquire, review and change existing hardware and software configurations
Develop efficient procedures to manage repetitive tasks
Create and update technical and end user documentation
Assist with data backups
Deploy and program telephony handsets
Troubleshoot multifunction printers
Maintain and deploy mobile devices
Qualifications
Two year technology diploma with a focus on networking technology and computing infrastructure
Minimum 2 -3 years of related experience working with computer systems in a service desk role
Knowledge of IP networking, IP telephony, Active Directory, Windows Server, Windows desktops and peripherals
Demonstrated familiarity with current technological developments and trends
Valid Class 5 Driver's License
Please note that employment with the City of Port Moody is subject to the receipt of a satisfactory police records check and also a satisfactory drivers' abstract.
The City of Port Moody strives to be an employer of choice and offers an excellent advantages package as well as career development opportunities.
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📌 User Support Technician Port Moody
🏢 City of Port Moody
📍 Port Moody
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