Join MSALABS in Langley, Canada, as a Customer Success Coordinator, focusing on ensuring client satisfaction and seamless project delivery. Lead communication efforts and manage project updates effectively.

As a Customer Success Coordinator, you will be the connective tissue between our clients and services at MSALABS, a key player in geochemical laboratory solutions. This role emphasizes coordinating with clients, tracking statuses, and ensuring feedback is captured and utilized for ongoing improvement across teams.

Key Responsibilities:



• Serve as daily contact for clients and queries • Ensure timely client responses and follow-through • Coordinate milestone updates and communication cadence • Record and address client feedback and concerns • Organize project status meetings and reports

Requirements: • 2–4 years in customer service or project management • Bachelor’s or diploma in science or relevant field • Excellent communication in English; French is a plus • Understanding of laboratory concepts is preferred • Proficiency with CRM and tracking tools

Drive client success and foster lasting relationships at MSALABS in Langley, ensuring top-tier communication and service delivery. #J-18808-Ljbffr

📌 Customer Success Coordinator Role at MSALABS (Winnipeg)
🏢 MSALABS
📍 Winnipeg