Elevate guest experiences at Dakota Dunes Thermal Spa as the Guest Services Assistant Manager. This leadership role focuses on operational excellence and team development for superior service delivery.
As a key member of Dakota Dunes, you will oversee guest services, ensuring a seamless guest experience from arrival to departure. You will lead recruitment, training, and performance management for the team, while implementing operational protocols and maintaining high service standards.
Key Responsibilities: • Manage daily front desk operations and guest arrivals • Resolve guest complaints with professionalism and urgency • Conduct staff training and performance assessments • Oversee financial management and transaction accuracy • Promote spa services, treatments, and memberships
Requirements: • 5 years of leadership experience in hospitality • Certificate in Hospitality Management or related field • Proficiency with reservation and property management systems • Robust organizational and communication skills • Passion for creating exceptional guest experiences