Join Hitachi Rail Canada as a Service Delivery Analyst in Toronto. This full-time role focuses on ensuring efficient engineering service delivery and effective communication with stakeholders.

As the Service Delivery Analyst, you will oversee service performance, manage incident coordination, and streamline CI/CD-related operations to support engineering teams. With a robust emphasis on SLA compliance, you will work closely with various teams to enhance service quality and responsiveness. Excellent problem-solving and communication skills are vital for success in this position.

Key Responsibilities:
• Ensure service delivery aligns with business needs and SLAs
• Manage ticket tracking and incident prioritization
• Lead communications for incidents and planned changes




• Support CI/CD service operations with engineering teams
• Facilitate continuous improvement through process enhancements

Requirements:
• 3 to 5 years of experience in service delivery
• Bachelor’s degree in engineering or Computer Science
• Proficiency in incident management tools like ServiceNow
• Robust analytical and communication skills
• Relevant certifications such as ITIL or PMP

Drive engineering service excellence at Hitachi Rail through effective management and cutting-edge problem-solving.
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📌 Service Delivery Analyst At Hitachi Rail Ontario
🏢 Hitachi Automotive Systems Americas
📍 Ontario