Elevate your career with Concentrix as an Emergency Services Representative in Oshawa, ON. This role is crucial for providing support during distressing situations while ensuring excellent customer service.
At Concentrix, a recognized Fortune 500 company, you will thrive in a culture that prioritizes inclusivity and personal growth. As an Emergency Services Representative, you will be part of a team that handles urgent customer interactions with calmness and professionalism. Your skills in 911 Communications, emergency dispatch, or public safety will be essential in this energetic role.
Key Responsibilities:
• Provide medical instructions to distressed customers • Gather accurate information for paramedics during calls • Manage stressful phone interactions calmly • Ensure high-quality customer service with empathy • Assist customers in resolving emergencies effectively
Requirements: • Completion of College 911 Communications/Public Safety Diploma • Background in Police, Fire, or Paramedic training • Certification in emergency dispatch and CPR • Experience as an Emergency Service Volunteer • Solid communication and compassion skills
Leverage your emergency service skills to support and uplift customers in critical situations at Concentrix! #J-18808-Ljbffr