Elevate customer experiences as a VIP Manager at FanDuel in Edmonton, Alberta. Oversee VIP account managers and build lasting relationships with high-value players while ensuring exceptional service.
In this key role, you will manage a portfolio of VIP clients, providing personalized service to enhance their gaming experience. You'll lead a small team of VIP Account Managers, coaching them to deliver top-notch customer care. Your passion for online gaming and knowledge of the industry will be essential in creating loyalty among our most valued players.
Key Responsibilities: • Manage and retain a portfolio of high-value players • Provide proactive,
tailored service to enhance player loyalty • Develop relationships and offer custom rewards through correspondence • Ensure compliance and responsible gaming in all interactions • Mentor and develop a team of VIP Account Managers
Requirements: • Minimum 4 years in high-end customer service • Experience managing a team is preferred • Excellent communication and organizational skills • Knowledge of online gaming is essential • Willingness to work non-traditional hours
Lead FanDuel's commitment to VIP service excellence and inspire your team to achieve success. #J-18808-Ljbffr