Enhance service excellence initiatives with Finning Canada as a Service Performance Specialist. Find solutions to improve processes and standardization while collaborating with facility teams and leadership.

In this permanent position, you will report to the Service Performance Manager and play a key role in supporting operational performance initiatives. Your responsibilities will include leading process improvement projects, enhancing service delivery, and collaborating with various stakeholders to capture and document business requirements. This role requires travel to service facilities to foster improvements and support standard service practices.

Key Responsibilities:



• Manage engagements and projects for process sustainment • Deliver workshops and develop improvement strategies • Analyze business needs through thoughtful questioning • Partner with IT teams to enhance service processes • Conduct assessments to identify gaps and recommend solutions

Requirements: • 3-5 years in service operations or project management • 1-2 years' experience in continuous improvement • Proven ability to influence service teams • Background in heavy equipment industry • Knowledge of Service Excellence principles

Your expertise in service processes and performance will be vital in driving excellence at Finning Canada. #J-18808-Ljbffr

📌 Service Performance Specialist at Finning Canada (Sundre)
🏢 Finning
📍 Sundre