Coordinate project timelines, tasks, and development efforts with both internal engineering and customer teams to keep high-stakes implementation projects on track. Assess business and implementation risks, assist with technical problem-solving, and manage internal resources to resolve complex customer issues. Proactively identify significant risks, unknowns, and hindrances to implementation plans, utilizing scenario planning to negotiate solution paths with bank stakeholders. Act as the primary technical point of contact during onboarding, leading post-contract overview sessions, communication workflow mapping, and shaping early-stage customer relationships. Create and present engaging decks and training workshops tailored specifically to various bank personas. Track progress against milestones and budgetary guidelines, preparing executive-level status reports and summaries for internal and external leadership. Lead monthly revenue recognition processes with Finance, monitoring project tasks and hours to ensure billing is triggered immediately upon milestone completion. Gather and verify customer solution requirements while developing repeatable and scalable processes to continuously improve project quality and delivery. Mentor team members on negotiation and communication, while continuously sharing direct customer feedback with Product and Engineering to improve the platform. Requirements
A Diploma or Degree in Business Administration or an equivalent field of study. Approximately 4 to 6 years of dedicated Project Management experience. At least 2+ years of hands-on experience directly implementing SaaS applications.
Exceptional written and oral communication skills, with a proven ability to articulate complex technical data clearly to bank executives and stakeholders. Solid analytical skills to solve and model complex business requirements and make data-driven recommendations on best practices. A self-driven work ethic with the ability to thrive and maintain high-quality documentation in a fast-paced, deadline-driven startup environment. Bonus Points If You Have Direct experience managing Payments and API Integrations. Familiarity or experience working with Accounting/ERP Systems. Active PMP or CAPM certifications from the PMI Institute. Proficiency with industry tools such as Wrike, Jira, and Confluence. Core Competencies
Demonstrates expertise in Project Management, particularly in coordinating SaaS application implementations and managing complex customer relationships. Proficient in risk assessment, communication, and analytical problem-solving to drive project success and improve delivery processes. Highest-signal resume keywords