Customer Care Representative (up to 12 months)

Job Category : Customer Relations Requisition Number : CASUA001637 Posted : August 25, 2026 Full-Time Hybrid Locations

Showing 1 location Leduc Head Office 5509 45th St Leduc, AB T9E, CAN Description

Temporary - Customer Care Representative (up to 12 Months) JOB POSTING # C14-26 Application Deadline: Until Suitable Candidate is found Wages: $34.49 - $36.91 per hour What You Will Do: This is a temporary, full-time position with a contract term of up to 12 months. In this full-time unionized position of

Temporary Customer Care Representative , you will play an essential role within our Corporate Services & Stakeholder Relations team. Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m. Your responsibilities will include, but are not limited to: Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies; Generating and dispatching appropriate service orders to field personnel; Creating and maintaining appropriate records of customer comments, feedback,



and payment arrangements in the applicable system; Receiving and processing natural gas emergency calls from customers and/or emergency services; Maintaining working relationships with Settlement, Band and Reserve administration; Maintaining call answer levels to comply with Alberta Utilities Commission requirements and; Providing after hours on call coverage. What You Will Bring: Required qualifications: Business related Certificate from a recognized post-secondary institution; Minimum of two years' experience in a call center/telephone customer service setting; and Specific call center agent or customer service training. Preferred skills and qualifications: Excellent spoken and written communication skills; and Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies. Inclusive Workplace: At

Apex Utilities Inc. , we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

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📌 Customer Care Representative (up to 12 months) (Winnipeg)
🏢 Apex Utilities
📍 Winnipeg