Join a fast-paced environment as a Senior Application Support Specialist at 56 Wellesley Street West, focusing on Salesforce and application support. This onsite position requires robust incident management and user support capabilities.
This contract position emphasizes your ability to provide technical expertise in Salesforce settings while handling incident management and customer interactions. You'll oversee ticketing systems, maintain documentation, and act as a liaison between technical teams and users. Familiarity with healthcare applications is an advantage, especially with respect to user expectations and access management.
Key Responsibilities:
• Resolve application issues within Salesforce effectively
• Maintain ticket queues and manage SLAs
• Train internal teams on application use
• Provide technical support and documentation
• Develop reports and insights for the business
Requirements:
• Experience in Salesforce application support
• Robust incident management capabilities
• Proficient in customer service strategies
• Knowledge of identity & access management
• Experience in healthcare support is desirable
Bring your technical expertise and customer-first approach to the Senior Application Support Specialist role.
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