Join Peoples Group as a Business Operations Analyst, based in Toronto, Vancouver, or Calgary. Enhance our Wholesale Payments business through effective operational support and client engagement in a hybrid work model.
In this role, you will partner with internal teams to optimize service delivery and tackle operational challenges. With at least three years of experience in financial services, your role will involve processing transactions and responding to client needs efficiently. Identify prospects for improvements while ensuring the accuracy of transactions across multiple platforms.
Key Responsibilities:
• Process operational transactions within service level agreements
• Collaborate with teams to support operational goals
• Respond professionally to client inquiries and complaints




• Prepare reports and updates for stakeholders
• Identify and address process inefficiencies and opportunities
Requirements:
• 3+ years in an operations role in financial services
• Familiarity with Canadian payments landscape and standards
• Experience with client interactions and troubleshooting
• Solid organizational and multitasking skills
• Ability to work under pressure and with competing priorities
Drive operational excellence in financial services and enhance the client experience at Peoples Group.
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📌 Peoples Group Operations Analyst Role Toronto
🏢 Peoples Group
📍 Toronto