Join Comtech Telecommunications in Gatineau, QC as a Senior Implementation and Support Specialist. Focus on delivering exceptional in office and remote services for the Guardian system under Shared Services Canada.
In this senior technical role, you'll be a critical representative to clients, ensuring smooth deployments and ongoing support. Your responsibilities will range from conducting site surveys and installations to providing essential training and troubleshooting during go-live phases. This role demands a high level of expertise in technical implementation and collaborative problem-solving.
Key Responsibilities:
• Install and configure NG911 Call Handling Equipment • Monitor system alerts and respond to support tickets • Troubleshoot integration issues across networks • Participate in customer calls as a subject matter expert • Document installation processes and user training
Requirements: • Minimum 5 years in technical support or telecommunications • Strong background in networking and system integration • Proficient in using diagnostic tools like Wireshark • Must communicate fluently in English and French • Willingness to travel for installations and support
Your technical acumen will play a pivotal role in Comtech's commitment to customer success. #J-18808-Ljbffr