Alteo is looking for a Senior IT Ops Specialist for a permanent position based in Montreal.

Your main role will be to contribute to the smooth running and optimization of operations (payment industry), by recommending the implementation of methodological and technical solutions, while ensuring compliance with processes and regulations.

Responsibilities: Contribute to the definition of procedures to ensure service performance Contribute to the study and analysis of electronic payment platform requirements Contribute to the analysis of operating constraints Contribute to the industrialization of production and implementation of the business resumption plan Contribute to the definition and implementation of procedures Contribute to the drafting of qualification and patch testing procedures Contribute to customer support in order to meet availability and reliability commitments Contribute to the handling and processing of requests and incidents Contribute to the definition of production release requirements Contribute to managing relations between customers and editors/service providers Contribute to the production of activity reports Contribute to drawing up maintenance action plans Contribute to the definition of service tasks: alarms, scheduling, backups and planning of processing (Batch) Contribute to committees with internal teams and/or customers (e.g.

Steering Committee, Production Committee...) Contribute to user support in order to guarantee the processing of reported anomalies Contribute to technical support for users (2nd and 3rd levels) Contribute to the timely response to operating incidents (e.g. analysis, diagnosis and resolution) Contribute to the anticipation of user needs and system evolutions Contribute to technical documentation Contribute to the follow-up of operating incidents, by analyzing causes and taking associated corrective measures.

Profile:



DEC/BAC in IT or equivalent 5-8years'' experience in a similar role Familiarity with the electronic payment industry (an important asset) Unix server Databases (e.g.

Oracle, PostgreSQL...) Batch and Shell scripting File transfer station (CFT, SFTP...) International network platforms (e.g.

Edit Package Visa, Master Com...) Scheduling tools (e.g. AUTOMIC, $UNIVERS...) Network architectures and security Supervision platform Databases Writing technical specifications Customer orientation Compliance with commitments Taking the initiative Problem anticipation Reporting & Monitoring Sense of initiative, flexibility Team player Ability to provide support and assistance @@@@@ Alteo est la recherche d''un Spcialiste IT Ops Senior pour un poste permanent bas Montral.

Votre rle principal sera de contribuer au bon fonctionnement et l''optimisation des oprations (industrie de la montique), en prconisant la mise en uvre de solutions mthodologiques et techniques, tout en veillant au respect des processus et rglementations.

Responsabilits: Contribuer la dfinition des procdures dans le but d''assurer la performance des services Contribuer ltude et lanalyse des besoins en matire de plateforme d''exploitation montique Contribuer lanalyse des contraintes dexploitabilit Contribuer lindustrialisation de la production et la mise en uvre du plan de reprise des activits Contribuer la dfinition et la ralisation des procdures Contribuer la rdaction des procdures de qualification et de test des correctifs Contribuer au support client dans le but de respecter les engagements de disponibilit et de fiabilit Contribuer la prise en charge et le traitement des demandes et des incidents Contribuer la dfinition des prrequis de mise en production Contribuer la gestion de relation entre les clients et les diteurs/fournisseurs de service Contribuer la production des rapports d''activit Contribuer l''laboration des plans des actions de maintenance Contribuer la dfinition des tches de servitude : alarmes, ordonnancement, sauvegardes et planifier les traitements (Batch) Contribuer aux Comits avec les quipes internes et/ou les clients (e.g.

Comit de Pilotage, Comit de Production) Contribuer au support utilisateurs dans le but de garantir le traitement des anomalies remontes Contribuer au support technique aux utilisateurs (2e et 3e niveaux) Contribuer l''intervention sous contraintes de dlais lors des incidents dexploitation (e.g. analyse, diagnostic et rsolution) Contribuer l''anticipation des besoins des utilisateurs et les volutions du systme Contribuer la documentation technique Contribuer au suivi des incidents dexploitation, en analysant les causes et prenant les mesures correctives associes Profil: DEC/BAC en IT ou l''quivalent 5-8 annes d''exprience dans un rle similaire Familier avec l''industrie de la montique (atout significant) Serveur Unix Bases de Donnes (e.g.

Oracle, PostgreSQL) Scripting Batch et Shell Station envoi fichier (CFT, SFTP) Plateformes Rseaux Internationaux (e.g.

Edit Package Visa, Master Com) Outils d''ordonnancement (e.g. AUTOMIC, $UNIVERS) Architectures et scurit des rseaux Plateforme de Supervision Bases de Donnes Rdaction de spcifications techniques Orientation Client Respect des engagements Prise d''initiative Anticipation des problmes Reporting & Monitoring Sens de l''initiative, flexibilit Joueur d''quipe Capacit apporter support et assistance

📌 Senior IT Ops Specialist [#4949] (Montreal)
🏢 Alteo
📍 Montreal