We are looking for a Help Desk/Desktop Support Analyst to join our team in Vaughan, Ontario in a Contract to permanent position.

This role is ideal for a customer-focused IT specialist who enjoys resolving technical issues, supporting end users, and creating a smooth day-to-day technology experience across the business.

The successful candidate will bring hands-on support experience, strong communication skills, and the ability to explain technical concepts clearly to non-technical users.

Responsibilities: Deliver front-line technical support for hardware, software, mobile devices, and workplace technology issues, ensuring timely resolution for end users.

Manage user administration tasks within Active Directory, including account creation, access updates, and policy-related support.

Support Microsoft 365 applications with a focus on Teams, assisting users with troubleshooting and providing practical guidance on effective use.





Coordinate IT administrative activities such as software subscription tracking, licence management, and arranging technical support coverage for other office locations.

Provide deskside and remote assistance for desktop, laptop, Mac, and peripheral-related concerns while maintaining a high standard of customer service.

Diagnose and resolve service desk incidents involving operating systems, computer hardware, connectivity, and common business applications.

Contribute to user training by helping staff build confidence with workplace tools and by translating technical information into transparent, accessible instructions.

Work with a range of support technologies and environments, including Cisco, Citrix, Android, and Microsoft-based systems, to address operational needs.

📌 Help Desk/Desktop Support Analyst (Vaughan)
🏢 Robert Half
📍 Vaughan