Job Description Senior Service

Now Developer ITSM, CSM & Finance/Accounts Payable Operations Calgary - Remote Role Summary We are seeking an experienced Senior Service

Now Developer to design, build, configure, and support enterprise Service

Now solutions across ITSM, CSM and a custom Finance module built on Accounts Payable Operations (APO).

The ideal candidate will have strong hands-on development skills, practical experience and the ability to deliver scalable, maintainable solutions that improve operational efficiency and service quality.

Key Responsibilities Design, develop, and maintain Service

Now applications, integrations, and customizations aligned to business and technical requirements.

Build and support core Service

Now artifacts such as business rules, script includes, client scripts, UI policies, UI actions, ACLs, scheduled jobs, and background scripts.

Lead development and configuration activities within ITSM and CSM modules, ensuring dependable workflows, forms, notifications, and customer-facing processes.

Develop and maintain Flow Designer flows, subflows, approvals, and orchestration logic to automate business processes across key Service

Now modules.

Create and execute Automated Test Framework (ATF) test suites to validate functionality, reduce regression risk, and support release quality.

Collaborate with business stakeholders, process owners, architects, and QA teams to translate requirements into effective technical solutions.

Troubleshoot defects, performance issues, and production incidents,



provide root-cause analysis and implement sustainable fixes.

Support upgrades, enhancements, update sets, deployments, and release management activities in multi-environment Service

Now programs.

Document technical design, configuration decisions, support procedures, and testing evidence in a clear and reusable manner.

Required Qualifications Minimum 10 years of hands-on Service

Now development experience.

Minimum 10 years of overall IT experience.

Hands-on experience supporting and developing ITSM and CSM modules.

Strong experience building server-side and client-side Service

Now customizations, including business rules, script includes, client scripts, UI policies, and related framework components.

Practical experience with Flow Designer and ATF.

Service

Now Certified System Administrator (CSA) certification is required.

Solid understanding of Service

Now data model, catalog, workflow concepts, forms, lists, notifications, and role-based access controls.

Experience working in Agile or iterative delivery environments with cross-functional teams.

Preferred Qualifications Service

Now Certified Implementation Specialist (CIS) certifications in ITSM, and/or CSM.

Hands-on experience working on custom OOB functionalities related to Finance domain.

Experience with integrations using REST/SOAP APIs, Integration

Hub, MID Server, or scripted integrations.

Experience with performance troubleshooting, set-up of platform best practices, and governance of customization standards.

Exposure to CMDB, knowledge management, and ser

📌 Lead ServiceNow Developer/Designer – Accounts Payable Operations (APO Finance Module (Calgary)
🏢 Astra North Infoteck
📍 Calgary