Orleans Toyota is currently seeking an Appointment Coordinator to join our team of customer focused professionalswithin our high volume and process-driven Dealership.

Purpose/Summaryof Position:
Handle all incoming service calls and emails for service appointments
Advise and promote recommended scheduled maintenance
Answer customer inquiries, concerns and provide assistance where needed
Input and maintain vehicle/customer information in the computer system
Complete outbound reminder calls and emails to schedule appointments
Identify and escape customer concerns with the management team usingour process
Conduct Follow-Up calls for Customer Satisfaction

Required Qualifications:

Our idealcandidates understand thatcustomers have a choice in where they purchase and service their vehicles, andtherefore demonstrate a commitment delivering unparalleled service to show ourcustomers real value for their hard-earned money.
Fluent in French and English is required
Passionfor delivering a consistently exceptional customer experience
Abilityto multi-task between computer programs, maintaining engagement andrapport with customer on the phone
Energizedby challenges; driven to improve efficiencies,



learn and grow
Proactive self-starterwith a desire for accountability
Operateswith the highest level of integrity
Exceptionalinitiative, high energy and positive attitude
Processdriven with impeccable organization and prioritization abilities
Abilityto analyze a problem and provide an effective solution in a quick-pacedenvironment
Impeccablefollow-through and commitment to achieving targeted goals and objectives

Candidates must possess:
Previous Dealership Service Department Appointment Booking experience preferred
Preferred Previous customer service/administrative experience required
Experience with CDK or Dealermine an asset

Why We're Awesome:
Commitmentto an exceptional employee experience
Employeeand Family Assistance Program
Collaborativework setting, group support and ongoing training

Orleans Toyota i s an equal prospect employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at to make your needs known in advance.
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📌 Call Center Ottawa
🏢 CanadaOne Auto Group
📍 Ottawa