Join J.D. Irving, Limited as a Client Services Representative providing exceptional support through a Finance shared services role. Be the voice of the company and manage inbound inquiries professionally.
As a Switchboard Operator, you will handle calls, route inquiries to teams, and assist clients with basic troubleshooting. This role requires maintaining up-to-date knowledge of services and escalation paths while ensuring accurate call documentation. Verbal communication and organizational skills are essential in this high-paced environment.
Key Responsibilities:
• Direct incoming calls to the appropriate departments • Provide initial support for Finance Shared Services • Ensure inquiries are documented and triaged precisely • Assist with basic troubleshooting for clients • Maintain service standards and responsiveness
Requirements: • Post-secondary education in business administration is an asset • Customer service or administrative support experience preferred • Solid verbal communication and client-focused attitude • Ability to prioritize tasks effectively • Proficiency in Microsoft Office Suite
Leverage your communication skills and contribute to a dynamic client service team at J.D. Irving, Limited. #J-18808-Ljbffr