Shape the future of public service at BC Public Service as a Senior Customer Service Representative in Smithers, BC. Deliver key services both in-person and via phone to support the community effectively.
In this full time, on-site position, you will lead a customer service team, emphasizing an empathetic and inclusive approach. Service delivery must be effective and respectful, making your role essential in managing various client needs and expectations. Background in conflict resolution is a robust asset for this role.
Key Responsibilities:
• Manage team functions and service quality assurance
• Interact directly with clients through various channels
• Promote inclusion and respect within the team




• Handle conflict management with a focus on resolution
• Ensure services meet diverse community needs
Requirements:
• Completed Grade 12 education or equivalency
• Experience in team leadership and customer engagement
• Strong skills in data entry and MS Office
• Ability to maintain composure under pressure
• Willingness to support other locations as needed
Bring your expertise in customer care and leadership to join an inclusive team at BC Public Service.
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📌 Senior Customer Service Representative Opportunity Smithers (Canada)
🏢 British Columbia Public Service Careers
📍 Canada