Provide positive consumer interaction at the highest level
The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)
Provide feedback to the RSM and potentially inform fellow Service Technicians on…
Findings after attending site to resolve appliance challenges
Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
Maintain relationships with 3rdParties
Support as required from a technical perspective
Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges
Be available on short notice during the business day to support as required
Have a robust technical understanding of computers in order to navigate all of Miele's systems
TSD, ETD, Mobile Client, etc.
High Level of efficiency and effectiveness in required processes.
Support the regional business as required when the RSM is absent
Existing service job capacity/volume may change or vary based on Region and overall demand service
Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.
What we are looking for
Experience in customer service/administrative capacities
Minimum of 2 years of service experience or appliance serve and repair
Solid command of and effective communication and escalation resolution
Ability to make decisions that are in the best interest of the brand and the consumer experience
Troubleshooting and communication skills with peers
The salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
J-18808-Ljbffr