Become an IT Support Analyst with Buchanan Technologies in Charlottetown, providing afterhours technical assistance. This role requires active troubleshooting of network and application issues for internal clients.

In this full-time position, you will handle technical support requests through phone, chat, and email. Strong problem-solving abilities and the capacity to explain technical matters to non-technical users are crucial. You will also document all interactions clearly and participate in various shifts.

Key Responsibilities:
• Troubleshoot end-user issues with desktop applications
• Assist with network and mobile device issues
• Maintain clear documentation of support incidents
• Provide timely responses to technical requests




• Collaborate with teams for effective problem resolution

Requirements:
• Proficiency in both Windows and Mac OS environments
• Customer service experience preferred
• Strong communication skills in English
• Ability to work independently and follow processes
• Openness to undertaking further technical training

Contribute to a supportive technological environment at Buchanan Technologies by applying your expertise and customer service skills.
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📌 Buchanan Technologies IT Support Analyst (Prince Edward Island)
🏢 Buchanan Technologies
📍 Prince Edward Island