Commercial Customer Service Representative Job Description Our client in Ajax, Ontario, is seeking a Commercial Customer Service Representative to manage customer orders, inquiries, and urgent requests while coordinating with internal teams in a fast-paced, highly regulated manufacturing environment .

Pay rate: $ - $ per hour Contract role month contract with possibility of extension Rotating shift schedule: 9 am to 5pm or am to 7 pm Hybrid: Starting ASAP RESPONSIBILITIES Respond to customer inquiries in a timely manner (h) relating to spares pricing, availability, order status, and credit requests.

Have progressive level of customer management experience to actively support a predefined customer allocation.

Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations Actively manage customer purchase orders from order intake to shipment.

Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.

Problem solving skills to identify blockers with systems and/or tools.

Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB)



parts in collaboration with WB Commercial Mgr''s in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.

Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc Participate in reviews / meetings as required.

Requirements REQUIREMENTS Front Office Customer Services/Account experience, preferably in an aerospace environment.

Proficiency in SAP.

Proficiency on MS Word, Excel, Power

Point, Outlook.

Excellent verbal and written English communication skills.

Excellent interpersonal skills and strong sense of teamwork.

Sense of priority''s management Proficiency in French and Portuguese is an asset Please apply online or email your resume to Irena Shema We are an equal prospect Employer.

📌 Commercial Customer Service Representative (Ajax)
🏢 Winters Technical Staffing
📍 Ajax