Elevate operational performance as the Dispatch Manager in our agile field-service workplace. Lead Technical Support and Scheduling teams to enhance service delivery and efficiency.

In this management role, you will own the entire operational flow from customer requests through to in office resolution and close-out. Your focus on process design, standardization, and team coaching will ensure high service levels are met while maintaining labour margins.

Key metrics such as time to respond and resolve will guide your improvements.

Key Responsibilities:
Lead and develop the Technical Support and Scheduling/Dispatch teams
Design and standardize triage, resolution, and dispatch processes
Isolate and quantify sources of service delays




Manage exception cases and develop reporting
Drive high-impact process improvements and maintain backlog

Requirements:
Experience in field-service or service operations leadership
Proven skills in coaching and performance management
Robust analytical capabilities for data-driven decisions
Hands-on experience with service management software
Track record of process improvement initiatives

Transform operational efficiency through effective team leadership and impactful data analysis in the Dispatch Manager role.
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📌 Dispatch Manager For Field Service Operations London
🏢 Magnus HRS
📍 London