Join Hitachi Rail Canada as a Service Delivery Analyst in Toronto. This full-time role focuses on ensuring effective engineering service delivery and effective communication with stakeholders.
As the Service Delivery Analyst, you will oversee service performance, manage incident coordination, and streamline CI/CD-related operations to support engineering teams. With a robust emphasis on SLA compliance, you will work closely with various teams to enhance service quality and responsiveness. Excellent problem-solving and communication skills are vital for success in this position.
Key Responsibilities:



- Ensure service delivery aligns with business needs and SLAs - Manage ticket tracking and incident prioritization - Lead communications for incidents and planned changes - Support CI/CD service operations with engineering teams - Facilitate continuous improvement through process enhancements
Requirements: - 3 to 5 years of experience in service delivery - Bachelor’s degree in engineering or Computer Science - Proficiency in incident management tools like ServiceNow - Solid analytical and communication skills - Relevant certifications such as ITIL or PMP
Drive engineering service excellence at Hitachi Rail through effective management and innovative problem-solving.#J-18808-Ljbffr

📌 Service Delivery Analyst At Hitachi Rail Winnipeg (Canada)
🏢 Hitachi Automotive Systems Americas
📍 Canada