Drive exceptional outcomes as a Senior Customer Success Manager at Dayforce, a leading HCM company. Partner with enterprise-level clients to enhance value and achieve strategic growth objectives.
In this impactful role, you will advise on long-term customer retention and account expansion at Dayforce. With a focus on maximizing client outcomes, you will lead executive engagement and be a mentor to junior team members. Your ability to cultivate customer advocacy will enhance both customer satisfaction and the overall success practice.
Key Responsibilities: - Define success metrics and drive strategic success planning - Conduct in-depth value realization reviews for clients - Lead executive business reviews,
steering committee meetings - Drive customer advocacy through success stories and references - Identify prospects for upselling and revenue expansion
Requirements: - 7+ years in customer success or account management - Proven experience managing complex, multi-stakeholder relationships - Robust understanding of SaaS adoption and value realization - Excellent communication and negotiation skills - Proficient with Salesforce or similar platforms
Elevate customer relationships, retention strategies, and account expansion to promote lasting success at Dayforce.#J-18808-Ljbffr