Join Ashby's Customer Success team and lead strategic operations for exceptional client outcomes. Improve workflows, processes, and data-driven insights to boost retention.
In this crucial position, you will drive customer success strategies while closely collaborating with the Head of Revenue Operations. Your goal is to ensure our team's core Principles, particularly in how we care deeply for our customers, continues to stand out.
You will enhance workflows, reporting, and processes to support sustainable growth in the customer base.
Key Responsibilities:
Design and improve Customer Success operations and processes
Analyze customer metrics such as NRR and health scores
Enhance onboarding and support touch points for customers
Drive improvements in KPIs for operational excellence
Collaborate with internal teams for resource alignment
Requirements:
Experience in Customer Success or Revenue Operations
Familiarity with Hub Spot and CRM reporting tools
Robust data analysis and strategic thinking capabilities
Excellent communication and collaboration skills
Ability to thrive in ambiguous and quick-paced settings
Leverage your strategic mindset and experience to elevate Ashby's Customer Success operations.