Join RBC Capital Markets as a Technical Support Analyst, focusing on application support and technical problem-solving. This role offers hands-on experience in a collaborative setting.

As a Senior Technical System/Support Analyst in the QTS Business Client Services RTB group, you will analyze incidents, support application compliance, and drive service improvements. Key responsibilities involve managing incident resolution, conducting root-cause analyses, and enhancing operational reliability across systems. You’ll be integral to ensuring smooth functioning of crucial applications.

Key Responsibilities:



• Deliver first and second line application support • Drive incident management and prepare post-incident reviews • Oversee disaster recovery planning and system upgrades • Conduct regular monitoring of production and business systems • Collaborate closely with business partners on critical issues

Requirements: • Proficient in programming languages like Java and DB Script • Experienced with incident management through ServiceNow • Strong knowledge of cloud technologies and scripting languages • Excellent verbal and written communication skills • Understanding of Capital Markets operations is beneficial

Utilize your expertise in a critical role that contributes to operational excellence at RBC. #J-18808-Ljbffr

📌 Technical Support Analyst - RBC Capital Markets (Winnipeg)
🏢 RBC
📍 Winnipeg