IndigenousCustomerEngagementSpecialist Winnipeg,MB ManitobaHydroisconsistentlyrecognizedasoneofManitoba'sTopEmployers!WearealeaderamongenergycompaniesinNorthAmerica,recognizedforprovidinghighlyreliableserviceandexceptionalcustomersatisfaction.JoinourteamofManitoba'sbestaswecontinuetobuildacompanythatchampionssafety,supportsinnovation,anddeliversonourcommitmenttocustomerservice-whileactivelyfosteringadiverse,equitable,andinclusiveworkplacereflectiveofthecommunitiesweserve. GreatBenefits

Competitivesalaryandcomprehensivebenefitspackage. Defined-benefitpensionplanforlong-termfinancialsecurity. Nine-dayworkcycle,typicallyresultingineveryotherMondayofftosupportabalancedapproachtowork,familylifeandcommunity. PositionOverview

Weareseekingindividualswhoaremotivatedtoprovideexceptionalserviceandbuildtrustwitheveryinteraction.Youmustbepersonable,empatheticandenjoyworkinginadynamic,fastpacedworkenvironment.Youmusthaveapassionforcuriosityandthriveinaworkplacethatisbuiltonteamwork,diversityandintegrity. Inthisrole,youwillserveasatrustedpointofcontact,respondingtoinquiries,offeringguidance,andresolvingconcernsthroughvoice,andothercommunicationchannels,allwithafocusonclarity,empathy,andserviceexcellence.Keytasksandresponsibilitiesincludeinteractingwithcustomersinanaccurate,timely,andfriendlymanner,activelylisteningforissuesandprovidingcustomizedsolutions,andofferingsupporttoprovideapositivecustomerexperience.Youwillstrivetoachievealldesignatedservicelevelsandcontributetothesuccessofservicelevels,enterprisegoals,andultimately–customersatisfaction.



ManitobaHydroiscommittedtoreconciliationwithIndigenouspeoplesinManitoba,andwestrivetohaveaworkplacethatisrepresentativeofthecommunitieswhereweliveandwork.Indigenouscandidatesarestronglyencouragedtoapplyandself-declare. Responsibilities

Provideexceptionalcustomerserviceinaccordancewithmattersofbillingandcollectionsactivities,providingdetailedaccountinformationon: -Individualtransactions,charges,credits,andbalancesonavarietyofbillingtypes. -Historicalpatternsandchanges. -Meterreadingtypesandprocedures. Educatecustomersonourproductsandservices,suchas: -EqualPaymentPlan,Pre-AuthorizedPaymentPlan,andonlineCustomerServicePortal. -EnergyaccountsandLoans&Financingprograms.; Supportvariousbillingtransactions,including: -Latepaymentcharges,servicecharges,disputetests,flatrates,rentalsandcontracts. Respondtogasservice,emergency,andelectricpoweroutagecallsbyfollowingcompanyprocedurestoensurecustomersafetyandpreventpropertydamage. Workfluidlyacrossqueuesandchannelsasdirected,orasrequiredbyvolumes,completingotherdutiesasassignedanddesignated. MayberequiredtoworkduringoutagesoremergencyscenariosoccurringoutsidethenormalhoursoftheEngagementCentre. Qualifications

Grade12educationorequivalent,proficiencyinbasicmathematicsandkeyboardingskills. Minimumoftwoyearsofrelevantcustomerserviceexperience,withpreferencegiventocontactcenterexperience.Experienceintechnicalsupportorcreditandcollectionswouldbeanasset.



Experienceinafast-pacedCustomerServiceenvironmentwhichmayincludeclericaldutiessuchas:answeringphonecalls,dataentry,filing,creatingrecords,emailduties,payingand/ororganizingbillswithinthefollowingindustries:ContactCentre,Legal,Financial,Healthcare,Tourism,orretail/restaurantmanagerialexperience. ProvenabilitytooperateacomputerandusethebasicfeaturesofWordandExcel. ProficiencyinbothwrittenandoralFrenchandEnglishlanguageisconsideredanasset. ExperienceleveragingAItoenhancecustomerexperienceisconsideredanasset. Notes/Comments

ManitobaHydro'sCustomerEngagementCentrehasshiftsrangingbetween7:00am–6:10pm,MondaythroughSaturday.AllshiftsaresubjecttochangebasedonManitobaHydroPolicyandoperationalrequirements. Theselectionprocessincludesaquestionnaire,astandardizedcomputer-basedtestthatmeasureshowwellacandidate'sabilitiesmatchtherequirementsofthejobandapanelinterview.Applicationswillnotbeconsideredifthequestionnaireisnotcomplete. SalaryRange

Startingsalarywillbecommensuratewithqualificationsandexperience.Therangefortheclassificationis$26.80-$35.09Hourly,$51,352.34-$67,245.88Annually.EmployeesproficientinFrenchwhoareworkingonthe‘Frenchqueue'willbeeligiblefora5%premiumforhoursworkedonthatline. Applicationdeadline:SEPTEMBER8,2026.

WeappreciateyourinterestinManitobaHydroandthankallapplicants.Onlythoseselectedforthenextstageoftheselectionprocesswillbecontacted. If you require accommodations during the recruitment process or need this posting in an accessible format, please let us know - we're committed to a barrier-free experience for all candidates.

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📌 Indigenous Customer Engagement Specialist (Winnipeg)
🏢 Lifeline Ukraine
📍 Winnipeg