Advance your career as a Case Management Coach with Sun Life, helping an engaged claims team improve performance in a hybrid work setting. Make a significant impact on client service.
In this role, you will coach case managers in optimizing claim processes to enhance your team's efficiency and productivity. Your focus on client-centered care will guide the team's case management strategies while improving service delivery. Collaboration with leadership will be essential for achieving office targets.
Key Responsibilities: • Lead coaching sessions for disability claims team • Enhance skills on effective claims management approaches • Ensure adherence to client service standards • Contribute to energetic improvement in office workflows • Analyze and report on emerging trends
Requirements: • At least 3 years in Long/Short Term Disability Claims • Comprehensive understanding of insurance policies • Strong case management and analytical skills • Effective communicator with advanced listening skills • Proficient in delivering constructive feedback
Empower your team and enhance client satisfaction through effective coaching at Sun Life. #J-18808-Ljbffr
📌 Sun Life Case Management Coach (Winnipeg)
🏢 Sun Life
📍 Winnipeg
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