Bits In Glass (BIG) is a high-growth AI and automation consulting firm with offices across Canada, the United States, India, and the United Kingdom. Our portfolio spans more than 10 leading technologies across AI, cloud, data, automation, and business applications. Recognized globally as a Excellent Place to Work and the recipient of multiple partner excellence awards, BIG is built on collaboration, innovation, and delivering measurable business outcomes for enterprise clients. We are a team of experienced technology professionals who enjoy solving complex challenges, celebrating wins together, and helping customers modernize with confidence. About the Role The Manager, Delivery Assurance is a senior, billable delivery role accountable for the health of BIG’s engagement portfolio. The person carries live client delivery responsibility at all times. They run independent assurance across the portfolio, absorb delivery escalations, and lead recovery of at-risk engagements. This role exists to consolidate delivery escalation and assurance work that is currently distributed across the Head of Solution Delivery, DSO leadership, and Client Partners. It is the first position of what is expected to become a small delivery assurance capability as the portfolio grows. What You'll Do Billable Engagement Delivery Lead assigned client engagements in the capacity determined by portfolio need,



across engagements of varying size and platform Own delivery outcome, client relationship health, and engagement margin for assigned work Lead mobilization of new programs through the establishment window and transition cleanly to steady-state ownership Deliver paid delivery assessments and independent program reviews as standalone engagements Escalation & Recovery Act as the defined intake point for delivery escalations across the portfolio, triaging and routing or assuming ownership as appropriate Assume delivery leadership of engagements entering recovery, on a defined and time-bound basis Diagnose root cause across delivery approach, estimation, staffing, governance, and client relationship management Produce and execute the recovery plan - re-baseline, revised governance, staffing change, and the client reset Support the Client Partner in the client-facing recovery narrative, and define exit criteria for return to steady state Delivery Assurance Run independent gate reviews at defined checkpoints - mobilization, baseline, SIT entry, UAT entry, go-live readiness, hypercare exit Maintain a portfolio health view covering schedule, margin, scope, quality, team stability, and client sentiment Operate defined early-warning triggers and convene review when they fire Report portfolio health to the Head of Solution Delivery on a fixed cadence, independent of

📌 Manager, Delivery Assurance (Calgary)
🏢 Bits In Glass
📍 Calgary