Join Dot Compliance as a Technical Support Lead, specializing in cloud solutions for quality and compliance. You will manage customer support operations in North America, ensuring excellence and timely resolution of issues.

In this role, you will lead the customer support team, focusing on both operational efficiency and team development. Your responsibilities will include managing complex customer issues, mentoring engineers, and collaborating with various departments to enhance service outcomes while maintaining performance metrics.

Key Responsibilities: • Lead daily support activities and resolve critical customer issues • Engage in on-call duties periodically as required • Coach and develop support engineers,



facilitating their growth • Monitor SLA compliance and team KPIs for effectiveness • Work with teams across the organization for smooth resolutions

Requirements: • Proven leadership experience in technical support • Knowledge of SaaS and cloud solutions • Excellent problem-solving and mentorship abilities • Solid focus on customer satisfaction and quality control • Availability for on-call support rotation

Drive excellence in customer service and develop a talented team at Dot Compliance. #J-18808-Ljbffr

📌 Technical Support Lead in Life Sciences (Winnipeg)
🏢 Dot Compliance
📍 Winnipeg