Maximize customer retention at Trilogy as a Senior Customer Success Manager. Engage with enterprise clients and drive contract renewals using advanced AI-driven insights.
In this energetic position, you will be crucial for managing the renewals pipeline for high-value accounts. Your role includes direct negotiations with decision-makers and developing B2B renewal strategies. This is a unique opportunity to focus on execution without the distractions of traditional sales traps.
Key Responsibilities: • Drive high-touch conversations with key enterprise clients • Own renewals process focused on revenue retention • Define structured playbooks for B2B renewals • Manage negotiation processes for complex contracts • Use AI insights to improve client engagement
Requirements: • 8+ years in a B2B CSM role • Hands-on experience with renewals exceeding $100K • Strong English communication skills • Proficiency in utilizing AI in customer engagement • Must work during U.S. business hours
Enhance customer relationships and drive success at Trilogy while enjoying the benefits of a stable compensation plan. #J-18808-Ljbffr