Join Bell as a Program Manager to lead AI-driven transformations in customer solutions. This role focuses on guiding key initiatives for call center technology across a hybrid work model.

As a strategic Program Manager, you will implement significant projects aimed at enhancing customer experience through AI solutions. Your expertise in managing complex programs within a rapidly evolving landscape is crucial for the success of this initiative. You'll lead the Google CCaaS implementation while ensuring alignment with business objectives and optimizing strategy.

Key Responsibilities:



• Drive Google CCaaS program management and execution • Oversee Agile project delivery and stakeholder collaboration • Manage Legacy IVR systems decommissioning and migration plans • Develop AI-powered optimization roadmaps with stakeholders • Ensure program alignment with strategic business goals

Requirements: • Bachelor’s degree in a related field; Master’s preferred • 8-10 years of program or project management experience • Deep understanding of CCaaS and Google Cloud CCAI solutions • Proven record in managing technology transformations • Strong leadership and communication skills

Lead impactful AI initiatives at Bell, transforming customer engagement through cutting-edge program management. #J-18808-Ljbffr

📌 Program Manager for AI Solutions at Bell (Winnipeg)
🏢 Bell Canada
📍 Winnipeg