Become an IT Operations Leader at Pathway Communications in Markham, Ontario, by ensuring top-tier service delivery and client relationship management. This role requires adept technical and people leadership skills.
As the IT Operations Leader, you will own the entire service delivery process for a diverse client portfolio. Your responsibilities include guiding the team in daily operations, managing 24/7 service desk functions, and ensuring adherence to SLAs. You will also play a pivotal role in onboarding clients and delivering IT solutions that align with their business objectives.
Key Responsibilities:
• Own service desk operations and ensure exceptional client experience • Facilitate comprehensive client onboarding and project execution • Administer technical environments, including Windows Server and Microsoft 365 • Develop and lead high-performing service desk teams • Report on key performance metrics and service delivery improvements
Requirements: • Degree in IT or a related field • Minimum 5 years in service delivery management • Experience leading 24/7 operations • Robust ITIL knowledge and hands-on ITSM experience • ITIL certification and familiarity with Azure
Leverage your expertise in IT management to drive client success at Pathway Communications. #J-18808-Ljbffr