Responsibilities Answer incoming phone calls, emails, and client inquiries in a professional manner.
Schedule meetings and support management calendars.
Perform data entry and general administrative duties.
Dispatch requests to supervisors or field staff and monitor completion timelines.
Communicate with clients regarding service requests, updates, complaints, and resolutions.
Monitor key performance indicators such as response times, missed cleans, supply usage, and client satisfaction.
Qualification Strong Microsoft Office skills (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong multitasking and organizational abilities.
Qualified customer service attitude.
Strong attention to details