Transform client success with PagerDuty as a SaaS Account Manager. Drive product adoption and expand customer value while collaborating in a hybrid work workplace.
In this role, you'll be pivotal to PagerDuty’s customer engagement strategy as you manage an established portfolio. Engaging closely with clients, you’ll drive renewals, mitigate churn, and identify opportunities for growth. Your insights and proactive approach will ensure that customers are leveraging the full potential of the PagerDuty platform.
Key Responsibilities: • Manage a portfolio ensuring high customer adoption • Execute strategic plans for renewals and growth • Present renewal proposals and contract negotiations • Analyze usage data to preempt issues • Work cross-functionally for effective account management
Requirements: • 7+ years in roles related to customer management • 4+ years in a SaaS-focused capacity • Experience with Salesforce and data analytics tools • Bachelor's degree or relevant experience • Proven skills in leveraging analytics for account retention
Bring your SaaS expertise to the forefront and ensure customer success with PagerDuty. #J-18808-Ljbffr