Posted Thursday, August 27, 2026 at 4:00 AM

Join Swish as a Customer Care Representative About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role: As a Customer Care Representative, your main responsibility is to create frictionless customer experiences. As the frontline liaison, you'll be handling inquiries, resolving issues, and providing reliable assistance. Your effective communication skills and a comprehensive understanding of Swish's products will be key assets.

Key Responsibilities:

Develop and maintain strong relationships with assigned customers, acting as the first point of contact for any customer service needs

Accurately take customer orders by email or telephone in an efficient manner

Assist customers with online orders or questions related to Swish's website

Proactively engage customers by reaching out to discuss and understand their business needs, encouraging additions to existing orders, and sharing information about new products

Develop an extensive knowledge of Swish's products and services in order to assist customers with best-in-class cleaning solutions

When necessary, handle customer complaints by providing appropriate solutions or alternatives with realistic timelines and following up to ensure resolution was achieved





Ensure mailed orders are shipped promptly with accurate record keeping of invoices and PO #s

Complete invoicing, billing, and reporting

Utilize ERP and CRM platforms with confidence

Communicate with various teams and branches to obtain stock to fill backorders

Respond to and direct equipment service calls and provide timely updates to customers on the status of repairs

Assist in the Clean-It-Centre (retail store) or warehouse when necessary

What You Bring:

1-2 years’ experience in a customer-facing role. Sales experience is considered an asset

Basic customer service skills to confidently and accurately address customers’ needs

Organizational and multitasking skills

Strong computer and technical skills including experience with MS Excel

Experience with a CRM and other sales technologies is considered an asset

eCommerce experience considered an asset

Attention to detail to accurately process invoices and reporting

Skilled demeanor and telephone etiquette

Job Details & What We Offer A people-first company

Membership in the Swish family - we treat our employees with integrity and have since 1956

The role

Location: Oakville, Ontario

Hours of Work: Monday to Friday - 8AM to 5PM

Salary: Starting at $50,000 annually

Variable compensation: Annual performance bonus eligibility

Vacation: Starting at 3 weeks

Benefits from Day 1

Company-paid Extended Health & Dental Care

Company contributions to a Registered Retirement Savings Plan (RRSP)

Employee & Family Assistance Program (EFAP)





Extras that matter

Rewards & Recognition program that celebrates great work and meaningful contributions

Access to hundreds of employee discounts across home, wellness, travel, fashion, and more

Unlimited training and development with an industry-leading brand to help you grow your career

Role Information: New headcount

Equal Opportunity Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

Pre-Employment Screening Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver's license and a satisfactory driver's abstract will also be required.

AI Disclosure Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.

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📌 Customer Care Representative (Winnipeg)
🏢 Swish Maintenance
📍 Winnipeg