Join the team as an Operations Representative in Markham, ON, where you will bridge communication between corporate and franchise locations. This in office position supports iconic brands such as Pinkberry and Yogurty's, driving operational success.
You’ll act as a primary liaison, executing company standards and enhancing customer experiences. With your 1-3 years of experience in customer-facing operations, you will engage in regular audits and coaching to uplift store performance. This role also requires you to support franchisees actively during new openings and ongoing training.
Key Responsibilities:
• Conduct in-store audits and operational checks • Assist franchisees in improving customer experiences • Ensure compliance with brand and safety regulations • Develop training programs for new store openings • Liaise between franchisees and corporate teams
Requirements: • 1-3 years in hospitality or retail roles • Proven ability to coach and support teams • Food Handler Certification, or willingness to obtain • Valid driver's license and access to transportation • Flexible availability for travel across Canada
Enhance operational efficiencies and relationships across multiple franchise locations. #J-18808-Ljbffr